Welcome to the exciting world of VOIP (Voice Over IP), which is just a fancy way of saying phone calls over the internet. Let’s take a look at why everyone’s talking about VOIP for business, especially with the big changes coming in 2025 when Openreach switches off the old copper lines across the UK.
What’s the Big Deal About VOIP?
In the past, copper wires were the one and only way to bring telephone calls to your business and home. But that meant lots of cables and expensive systems. Now, with the internet leading the way, we can host our phone systems in the cloud. This means no more old copper lines or pricey equipment. Instead, you can get Fibre to the Premises (FTTP), but that’s a topic for another post.
Choosing the Right VOIP System
Picking the right VOIP system is like choosing the perfect partner for your business. Do you need recorded calls, voicemail, or a digital receptionist? Are you into traditional handsets, or are you ready to rock headsets plugged into your PC for your calls? If you’re using Microsoft Teams, guess what? Your phone system can integrate with that too, making everything integrated.
But wait, there’s more. Do you want call groups, hunt groups, or flashy wall boards to show off how many calls you’ve answered? And how about making free calls? You can even choose between a phone app, cloud hosting, or an in-office setup. There are so many options.
Handy Mobile Features
Most VOIP systems have an app, so your mobile phone can become your office phone. You can answer calls and make deals no matter where you are, and it’ll look like you’re right at the office. If you use Teams, you can integrate your phone system with it, but be careful as it can get a bit expensive with licenses and all. Don’t worry, though; we’ve got more cost-effective options that still work with Teams.
Hardware Decisions
Now, let’s talk about hardware. Are you a fan of Wi-Fi-capable phones with no cables, or do you prefer the classic network cable setup? Do you want touch screen devices, or even no device at all? You can turn your computer into a phone with one piece of software.
Call Plans and Internet Needs
After you’ve picked your VOIP system features, it’s time to choose a call plan. Some plans include free calls, while others don’t. Our tip? If you make lots of calls to UK landlines and mobiles, go for a bundle with free calls but watch out for the fair usage policy.
Next, think about your internet connection. If you can get FTTP (Fibre to the Premises) or a leased line, that’s the way to go. If FTTP isn’t available, FTTC (Fibre to the Cabinet) can still work well for smaller offices. For bigger teams, consider a leased line or multiple fibre lines to keep everything running smoothly.
Nxt Steps
Choosing the right VOIP system and internet connection can be tricky, but a good VOIP provider will help you figure out what’s best for your business. And remember, your IT partner is your sidekick in this journey, ready to help with everything from selecting the right system to setting up your network.
We hope you found this guide helpful. If you did, why not share it and let others in on the VOIP revolution with Nxt Gen IT? Until next time, stay connected.
Ben helps growing businesses turn technology into a driver of performance instead of a barrier. At Nxt Gen IT he works with SME leaders, recruiters, and fast-scaling teams to design solutions that improve reliability, strengthen security, and unlock growth.
With a background in email deliverability and cloud systems, Ben specialises in making sure businesses communicate effectively, keep data safe, and get the most from Microsoft 365. His experience spans solution design, managed IT services, and virtual CIO support, always with a focus on practical outcomes that reduce headaches for business owners.
Ben has supported organisations across the UK, from recruitment agencies struggling with inbox placement to SaaS firms scaling fast, and SMEs needing a trusted partner for their IT. He believes tech is never the end goal: growth is. His role is to make sure technology never gets in the way of it.