Privacy Policy

Privacy Policy for DTX Ltd, trading as Nxt Gen IT

Last Updated: 1st September 2024

1. Introduction

Welcome to the Privacy Policy of DTX Ltd, trading as Nxt Gen IT (“we”, “us”, or “our”). Protecting your personal information and respecting your privacy is of utmost importance to us. This Privacy Policy details how we collect, use, disclose, and protect your information when you visit our website nxtgenit.co.uk or interact with our services, including any customer portals provided through SuperOps and HaloPSA. By using our website, you consent to the data practices described in this Policy.

We recommend that you read this Policy carefully to fully understand how we handle your information. If you have any questions, please contact us at legal@nxtgenit.co.uk.

2. Information We Collect

We collect various types of information to provide and improve our services. We categorise this information as follows:

  • Identity Data: Information that identifies you personally, such as your full name, business name, job title, email address, and contact number.
  • Technical Data: Automatically collected information about your device and interactions with our website. This includes IP addresses, browser type and version, time zone setting, operating system, platform, and other technology used to access our website.
  • Usage Data: Information about how you navigate and interact with our website. This includes details of your visits, page views, clickstreams, and other activity tracked by Google Analytics to analyse visitor engagement.
  • Service Interaction Data: Information collected through our portals powered by SuperOps and HaloPSA. This may include login credentials, support queries, and technical data required to facilitate service provision.

3. How We Use Your Information

We use your information for several important purposes. The primary uses include:

  • Providing Our Services: To ensure the functionality and security of our website, facilitate access to customer support portals, and offer the services you request.
  • Service Management and Improvement: To maintain and enhance the performance of our website, troubleshoot issues, and support service continuity. Usage data collected by Google Analytics helps us identify areas for improvement and optimise user experience.
  • Communication and Support: To communicate with you in response to inquiries, send service-related updates, and manage communications, ensuring a responsive service experience.
  • Legal Obligations and Compliance: In certain cases, we may need to process your information to comply with legal requirements or respond to legitimate legal requests.

4. Sharing Your Information

Your information may be shared under the following circumstances:

  • Service Providers: We may disclose your data to third parties who support our business operations, such as website analytics providers (Google Analytics) and service portals (SuperOps, HaloPSA). These third parties are contractually obligated to process data in compliance with UK GDPR.
  • Compliance with Legal Requirements: We may disclose personal information where required by law, or to comply with any legal processes, regulations, or legal obligations.

5. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. Retention periods vary based on the type of data and legal obligations. Generally, we retain data for a maximum period of six years, in line with statutory requirements and best practices for data minimisation.

When data retention is no longer required, we will either securely delete or anonymise the data.

6. Your Rights Under GDPR

You have specific rights under the UK General Data Protection Regulation (GDPR). These include:

  • Right to Access: You may request access to the personal data we hold about you, as well as supplementary information on how we process it.
  • Right to Rectification: You can request that we correct or update any inaccurate or incomplete data we hold about you.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, particularly if it is no longer required for the purposes for which it was collected.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data under specific conditions.
  • Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • Right to Object: You have the right to object to certain types of processing, including direct marketing activities.

To exercise these rights, please contact us at legal@nxtgenit.co.uk. We aim to respond to all legitimate requests within one month.

7. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, enhance your experience, and collect analytics data. For further details on the types of cookies we use and how you can manage them, please refer to our Cookie Policy.

8. Data Security

We take your data security seriously and have implemented appropriate physical, electronic, and organisational measures to safeguard your personal data from accidental loss, unauthorised access, and misuse. However, please note that no transmission over the Internet can be guaranteed as entirely secure, and we cannot promise absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. All updates will be posted on this page, and the “Last Updated” date will reflect any changes. Please review this Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions about this Privacy Policy or need to exercise any of your rights, please reach out to us at legal@nxtgenit.co.uk.