In all businesses, communication is the lifeline of success. With Microsoft Teams Phone, organisations can unify their communication tools, streamlining operations and improving productivity. But for many businesses, the cost of maintaining traditional phone systems or relying solely on Microsoft calling plans can be a concern. That’s where Direct Routing comes in, offering a flexible and cost-effective alternative. Let’s explore how Direct Routing works, why it’s a smart choice for your business, and answer the key question; does direct routing save money?
What Is Direct Routing?
Direct Routing is a feature within Microsoft Teams Phone that connects your existing telephony provider (also known as a SIP trunk provider) to Microsoft Teams. Instead of relying on Microsoft’s calling plans, Direct Routing enables you to leverage your current telecom provider to make and receive calls directly within Teams.
Cost-Saving Benefits of Direct Routing
1. Lower Monthly Costs
Microsoft calling plans are convenient but often come with a higher price tag compared to many local or specialised telephony providers. With Direct Routing, you can shop around for the most competitive rates and integrate them into your Teams Phone system, reducing your monthly telecom bills.
2. Customised Plans for Your Needs
Not all businesses have the same communication needs. Direct Routing lets you tailor your calling plans to fit your usage patterns, ensuring you only pay for what you use. Whether your business has high call volumes or only occasional outbound calls, you can choose a provider and plan that aligns with your budget.
3. No Double Payment
If you’re already paying for a telephony service, there’s no need to duplicate costs with Microsoft’s calling plans. Direct Routing allows you to make use of your existing contracts, saving money and eliminating redundancy.
4. Global Coverage Without Premium Rates
Microsoft’s calling plans may not always be cost-effective for international calls. By selecting a SIP provider with competitive global rates, you can reduce your international calling costs while maintaining the same high-quality communication.
5. Scalable and Flexible
Direct Routing offers flexibility as your business grows. You can easily scale your telephony services without being tied to rigid calling plans. Whether you’re adding users or expanding into new markets, Direct Routing keeps your costs predictable and manageable.
Why Businesses Choose Direct Routing
Seamless Integration
Direct Routing works seamlessly with Microsoft Teams Phone, allowing your team to enjoy all the benefits of unified communication without the financial burden of Microsoft calling plans.
Customised Setup
With Direct Routing, you can configure your phone system to meet the specific needs of your business, from custom call routing to voicemail settings. This flexibility enhances your communication efficiency while keeping costs low.
Improved ROI
By leveraging Direct Routing, businesses can maximise their investment in Microsoft Teams without overpaying for features they don’t need. It’s a smarter way to ensure every penny spent on communication drives value.
Take Control of Your Communication Costs
Direct Routing empowers businesses to optimise their communication systems without compromising on quality. It’s a modern, flexible solution that helps reduce costs while maintaining the powerful functionality of Microsoft Teams Phone.
At Nxt Gen IT, we specialise in helping businesses implement Direct Routing. From selecting the right telephony provider to ensuring a seamless setup, we’re here to make sure your communication system is as cost-effective and efficient as possible.
Ready to Save on Communication Costs?
Contact us today to learn how Direct Routing can help your business reduce costs and improve efficiency. Our team of experts will guide you through the process and ensure your Microsoft Teams Phone is perfectly configured for your needs.
Ben helps growing businesses turn technology into a driver of performance instead of a barrier. At Nxt Gen IT he works with SME leaders, recruiters, and fast-scaling teams to design solutions that improve reliability, strengthen security, and unlock growth.
With a background in email deliverability and cloud systems, Ben specialises in making sure businesses communicate effectively, keep data safe, and get the most from Microsoft 365. His experience spans solution design, managed IT services, and virtual CIO support, always with a focus on practical outcomes that reduce headaches for business owners.
Ben has supported organisations across the UK, from recruitment agencies struggling with inbox placement to SaaS firms scaling fast, and SMEs needing a trusted partner for their IT. He believes tech is never the end goal: growth is. His role is to make sure technology never gets in the way of it.