Customer Information
Your home for access to the customer portal, guides, useful information and downloads.
Need help right away? Click above or call us 0333 231 1000.
Want to log something quickly that’s not so urgent? Click above or email support@nxtgenit.co.uk
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Halo User Guides And Videos
Getting Started With Halo
Introducing our new portal.
FAQs
What is the Ticket System?
Our customer Ticket System, Halo, is an easy-to-use platform where you can log and track IT support requests in real-time. It’s designed to make getting help faster, simpler, and more transparent.
How do I log a ticket in the portal?
You can log a ticket by logging into the portal and following the steps in our video guide. Need help? Check out our step-by-step tutorials available on the page.
Can I still log a ticket by email or phone?
Absolutely! If you prefer, you can raise a ticket by emailing us at support@nxtgenit.co.uk or calling our support line at 0333 231 1000
Do I need a login to access the portal?
Yes, you’ll need a username and password to access the portal. If you haven’t received your login details yet, please get in touch with your account manager or email our support team.
How can I track the status of my ticket?
Once logged into the portal, you can view all your open and resolved tickets, check their current status, and see any updates from our support team.
What information should I include when raising a ticket?
To help us resolve your issue quickly, include as much detail as possible, such as:
– A clear description of the issue
– Any error messages you’ve seen
– Steps you’ve already taken to resolve the problem
– Relevant attachments, like screenshots or files
Can I prioritise my tickets?
Yes! You can indicate the priority level of your ticket when logging it in the portal. If your issue is urgent, we recommend calling us directly to ensure a swift response.
What if I forget my portal login details?
No problem. Click the “Forgot Password” link on the login page, and you’ll receive an email with instructions to reset your password. Still stuck? Contact our support team for assistance.
Is the portal available 24/7?
Yes, the Customer Ticketing Portal is available 24/7 for you to log tickets, view updates, and track progress. Our support team will respond during our service hours, as outlined in your SLA.
Nxt Steps
Still have questions? Explore our video guides or contact our friendly support team. We’re here to help make logging tickets as smooth as possible!
Need something else?
New Systems or Software
Looking for something to boost your productivity or efficiency? Get in contact with Nxt Gen IT and we’ll suggest solutions to your problems. From upgrading what you’ve got, to shiny new systems, we’ve got you covered.
Service and Contract Reviews
Is it time to review your current setup and explore how Nxt Gen IT can serve you best? Maybe your business has evolved or your needs have simply changed. Get in touch to book a service review with our Account Management team.
Work Smarter, Not Harder.
Over time, we get used to working in certain ways but maybe there’s a better way of working. Book time with one the Nxt Gen IT team to take a look at some of your repeatable processes and see if there are ways to save you time and money.
We’re Here to Help You
Portal or Email
Need to share something with us, submit a request or raise a non-urgent issue? Feel free to send an email or login to our portal. You can upload attachments and screenshots too.
Ready to Talk
If something is urgent or you simply prefer a proper chat, rather than an email, call us! Our team are ready to take your call. If were busy, just leave a message and we’ll call you back.
Can Your Recommend Us?
There’s nothing better than someone getting in touch, saying they’ve been recommended by one of our existing customers. Do you know someone that might benefit from our services? Get in touch and we’ll give you a call to find out more.
What our client’s say
